{"id":5313,"date":"2024-10-29T14:15:19","date_gmt":"2024-10-29T14:15:19","guid":{"rendered":"https:\/\/wespowersports.com\/delivery-policy\/"},"modified":"2025-06-05T15:43:59","modified_gmt":"2025-06-05T15:43:59","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/wespowersports.com\/en\/delivery-policy\/","title":{"rendered":"Delivery policy"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container max-height-250 uagb-block-0e8adbc9 alignfull uagb-is-root-container\">\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-7caa178 max-height-50\" data-block-id=\"7caa178\"><style>.stk-7caa178 .stk--block-align-7caa178{align-items:flex-end !important;}.stk-7caa178 {min-height:200px !important;align-items:center !important;display:flex !important;}.stk-7caa178-column{max-width:1400px !important;min-width:auto !important;}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-7caa178 stk-block-content stk-content-align 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class=\"wp-block-uagb-container uagb-block-389bfe70 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-56550dd\" data-block-id=\"56550dd\"><style>.stk-56550dd .stk-img-wrapper{width:350px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5591\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic.webp\" width=\"1500\" height=\"1500\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic.webp 1500w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-600x600.webp 600w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-1024x1024.webp 1024w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-150x150.webp 150w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-768x768.webp 768w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-400x400.webp 400w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-e037ff6b\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-958b4bba alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-4926a5b\" data-block-id=\"4926a5b\"><style>.stk-4926a5b .stk-img-wrapper{width:350px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5593\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1.webp\" width=\"400\" height=\"400\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1.webp 400w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1-150x150.webp 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-e4eb2c26\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-63a7e96e alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-6c66cb5\" data-block-id=\"6c66cb5\"><style>.stk-6c66cb5 .stk-img-wrapper{width:350px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5595\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition.webp\" width=\"400\" height=\"400\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition.webp 400w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition-150x150.webp 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4b4e374 header-organge-title-padding\" data-v=\"4\" data-block-id=\"4b4e374\"><style>.stk-4b4e374 {align-self:center !important;padding-right:10% !important;}.stk-4b4e374-inner-blocks{align-items:center !important;}@media screen and (min-width:1000px){.stk-4b4e374 {flex:var(--stk-flex-grow, 1) 1 calc(65% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4b4e374-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-4b4e374-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b51abba\" id=\"strong-politique-de-livraison-strong\" data-block-id=\"b51abba\"><style>.stk-b51abba {align-items:center !important;display:flex !important;}.stk-b51abba .stk-block-heading__text{color:var(--ast-global-color-5) !important;line-height:1em !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\"><strong>Delivery policy<\/strong><\/h1><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider hide-1324 carrousel-absolute uagb-block-931fc782 uagb-slider-container\"><div class=\"uagb-slides uagb-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-e3b0a94a\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-d0e10000 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-ffe7dee\" data-block-id=\"ffe7dee\"><style>.stk-ffe7dee .stk-img-wrapper{width:250px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5591\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic.webp\" width=\"1500\" height=\"1500\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic.webp 1500w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-600x600.webp 600w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-1024x1024.webp 1024w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-150x150.webp 150w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-768x768.webp 768w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/Coffre_Classic-400x400.webp 400w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-f35d9b88\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-b9c3eded alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-cac0885\" data-block-id=\"cac0885\"><style>.stk-cac0885 .stk-img-wrapper{width:250px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5593\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1.webp\" width=\"400\" height=\"400\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1.webp 400w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_confort-1-150x150.webp 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-263a0a40\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-4fb6db43 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-1cc7f5b\" data-block-id=\"1cc7f5b\"><style>.stk-1cc7f5b .stk-img-wrapper{width:250px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-5595\" src=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition.webp\" width=\"400\" height=\"400\" srcset=\"https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition.webp 400w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition-300x300.webp 300w, https:\/\/wespowersports.com\/wp-content\/uploads\/2025\/01\/coffre_expedition-150x150.webp 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/span><\/figure><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8149ecf1 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3d9a89b\" data-block-id=\"3d9a89b\"><style>.stk-3d9a89b {margin-bottom:0px !important;}<\/style><p class=\"stk-block-text__text\">At <strong>Wes Powersports<\/strong>, we&#8217;re committed to providing you with fast, efficient delivery so you can enjoy your products as soon as possible. We ship your orders from our warehouse in Princeville, QC, Canada, in partnership with trusted carriers such as <strong>Canada Post, Midland Courier, D\u00e9livro<\/strong> and <strong>Loomis Express<\/strong>. <\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-766ea80\" data-block-id=\"766ea80\"><style>.stk-766ea80 {margin-bottom:0px !important;}<\/style><p class=\"stk-block-text__text\"><strong>Delivery process<\/strong>:<br>Once your order has been shipped, you will receive <strong>a shipping confirmation email<\/strong> within <strong>48 business hours<\/strong>. This e-mail will contain all the necessary information, including shipping method, <strong>tracking number<\/strong> and a <strong>link to track your package online<\/strong>. \u00a0<br><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-de07331\" data-block-id=\"de07331\"><style>.stk-de07331 {margin-bottom:0px !important;}<\/style><p class=\"stk-block-text__text\"><strong>Lost or stolen orders:<\/strong><br>Once your order has been processed, prepared and entrusted to one of our partner carriers, delivery of the items becomes the responsibility of the carrier. <strong>Wes Powersports<\/strong> is therefore not responsible for packages lost or stolen during or after delivery. In the event of loss or theft, we recommend that you contact the carrier directly using the tracking information provided. <\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b076553\" data-block-id=\"b076553\"><style>.stk-b076553 {margin-bottom:0px !important;}<\/style><p class=\"stk-block-text__text\"><strong>Incorrect orders:<\/strong><br>If you receive an incorrect or incomplete order, please <strong>contact us within 2 working days<\/strong> of receipt. We will promptly rectify the situation and provide you with a suitable solution. <\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a088fa7\" data-block-id=\"a088fa7\"><style>.stk-a088fa7 {margin-bottom:0px !important;}<\/style><p class=\"stk-block-text__text\"><strong>Customer service:<br><\/strong>If you have any questions about delivery, or would like more information about tracking your order, please contact <strong>our customer service department at <a href=\"tel:819.364.7295\">1 819.364.7295<\/a><\/strong>. It will be our pleasure to assist you. <\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" data-block-type=\"core\"><strong>Please note that our shipping policy does not apply to remote areas.<\/strong><br>A location is considered remote based on the delivery address provided by the customer and is determined by a member of the Wes Powersports team. If your order falls into this category, a customer service representative will contact you to inform you of the available options and any additional charges, if applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" data-block-type=\"core\">For more information on remote locations please contact us at <a href=\"tel:819.364.7295\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><strong><a href=\"tel:819.364.7295\">1 819.364.7295<\/a><\/strong>.<\/strong><\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivery policy At Wes Powersports, we&#8217;re committed to providing you with fast, efficient delivery so you can enjoy your products [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-5313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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